See where one of your processes holds work back, step by step.
When I look at how a company works, I do not start with software or artificial intelligence. I start by writing out one real process in steps: what happens, who does it, and with what software or by hand. Here you can do the same for one of your processes in a few minutes.
Takes a few minutes. You see the structured table right on the page.
Every day the same work passes through your people's hands
This does not mean your people work poorly. It only means nobody has put every step on one sheet yet so you can see them side by side.
What happens when the steps stay unwritten
Published research and what I see inside real companies point to the same pattern.
60%
of the workday goes to repetitive tasks, not the real work.
Source: Asana
30%+
of the work in 6 of 10 occupations can be taken over by automation.
Source: McKinsey
42 h
is the average wait before a company replies to an enquiry.
Source: Harvard Business Review
4
things I check at every step: manual work, waiting, rework and typing the same data twice.
My process mapping method
Most lost time rarely sits inside the task itself. It sits in handoffs between roles, waiting for replies and entering the same data twice.
The four signals I look for in every process
Before talking about any tool, I write the process out as a table and mark four concrete signals.
Done by hand
A step done without software: by phone, on paper, in conversation or from one person's memory.
Waiting
A point where the work stops and waits for a reply, check or approval from another role.
Comes back
A step that often comes back for correction or missing details.
Typed twice
The same details already exist in one place, yet a person types them again into another.
Three plain steps, nothing technical
01
Pick one real workflow and write out 3 to 12 steps: what happens, who does it, and with which software or by hand.
02
Optionally mark where work waits, comes back or gets typed twice, and immediately see the highlighted table and summary on the page.
03
If you want me to read through the table, leave your name, company and email to send it straight to me.
You need no technical terms. If you know how a normal working day runs, you can fill it in.
Clarity before we even speak
Here is how a real workflow looks when written out this way
Walk through a concrete example of handling a client enquiry and quote step by step, or go straight to describing your own process.