AI agents / Your inbox
When the phone rings and your team is busy, an opportunity should not disappear. An AI agent handles enquiries, clarifies what people need and tracks the next follow-up. A person approves quotes and important actions.
For teams balancing sales and customer service.
AI agent
Evening · after the working day
Hi, I’m interested in your service.
Hello! What would you like help with?
We’d like to handle evening enquiries. Could we talk tomorrow?
Where opportunities slip away
Every waiting enquiry could become someone else’s sale. An agent starts the conversation, gathers details and leaves a clear next step for your team.
Without an agentThe message sits unread.
With an agentA reply and a question about their needs.
Without an agentNobody is available to take the call.
With an agentClarifies the reason and suggests a meeting.
Without an agentThe question waits until morning.
With an agentChecks approved documents. Hands over if anything is unclear.
Meet the team
For sales and service teams. The agent gathers context, prepares a response and routes the task to the right person. You see the history and approve important actions.
SDR / voice agent
SDR and voice agents ask agreed questions, qualify interest and suggest a meeting. When something is unclear, they bring in a person.
When a question is unclear or a conversation needs judgement.
CRM agent
Records the conversation in your CRM, creates a task and drafts the follow-up for approval. Unfinished work stays visible.
Before sending the drafted follow-up message.
RAG agent
A RAG agent searches your approved offers, rules and documents. It shows the source and hands over when there is not enough information.
When approved sources do not provide enough information.
SQL agent
An SQL agent takes a question such as ‘How many orders came from Varna this month?’ It uses approved data and read-only access for reporting.
When a report needs data outside the approved access.
A person stays in the conversation
When a customer asks for an exception, the agent stops. Your salesperson gets the question and context, ready to continue without asking everything again.
Start hereCould we get a special discount on our contract?
That needs approval. I’m passing your question and the conversation context to your sales consultant.
Interest: handling evening enquiries. Next step: a call tomorrow. Decision needed: requested a contract discount. No discount has been promised.
Where do we start with our team?
Marinext AI · Working plan
We look at where enquiries get lost. We define what the agent may do, which data it can see and when it hands over.
We test unclear questions, missing information and connection failures. We check sources and approval steps.
Your team sees conversations, approves important actions and tracks pending work. We adjust the process based on what we observe.
A person approves quotes and important actions. We agree in advance which routine replies the agent may give and when it must stop.
It passes the question and context to a person. We configure it to identify missing information instead of making up an answer.
We check integration options in the audit. Recording contacts, tasks and history depends on the access your system supports.
No. The aim is fewer missed opportunities and more consistent follow-up. Results also depend on demand, your offer and your sales team.
It takes on defined tasks, not all responsibility. Your people handle complex conversations, approve actions and decide on exceptions.
Let’s follow one enquiry together.
In the analysis at the start, I trace the path from first contact to the next action. I choose one job an agent can take on with human approval.
Start here