The HARDEN Method RACI Matrix in action – Why the biggest automation failures aren’t technical—they’re organizational The $50K Lesson Every Automation Team Learns the Hard Way Picture this: Your AI automation is working perfectly in demos. The models are accurate, the…
How We Transformed Customer Support for a 30-Year-Old Freight Company Using the HARDEN Method
Our first real-world success story: turning ticket chaos into automated efficiency The Challenge That Every Growing Company Faces Picture this: You’re running a successful freight forwarding business. Thirty years in the market, solid reputation, growing customer base. But there’s a problem…
The HARDEN Method™: A Complete Guide to Reliable AI Automation
The HARDEN Method is a practical, end-to-end framework for building AI automations that actually work in production—not just in demos. The HARDEN Method sequence—Discover → Design → Build → Break → Harden → Launch → Monitor—combines product ownership, engineering discipline, and…